Privacy Policy

 

1. Introduction

MR.REALLYGOOD LIMITED attaches great importance to the protection of user privacy. This Privacy Policy aims to clearly explain how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase ice cream products, or interact with us in any other way.

2. Information We Collect

  • Personal Information: When you register an account, place an order, participate in activities, or contact our customer service, we may collect your name, email address, phone number, billing address, shipping address, payment information (such as credit card number, expiration date, and security code), as well as your birthday and other information.
  • Non – personal Information: When you visit our website, we will automatically collect certain non – personal information, including but not limited to your IP address, browser type and version, operating system, date and time of access, pages you visit, referring website, and your actions and behaviors on our website.

3. How We Use Your Information

  • Order Processing and Service Provision: We use your personal information to process orders, arrange deliveries, provide customer service, and resolve after – sales issues.
  • Personalized Experience: Based on your purchase history and browsing behavior, we recommend ice cream products, promotional activities, and flavors that may interest you.
  • Marketing and Promotion: With your explicit consent, we send you marketing emails, text messages, or push notifications regarding new product launches, limited – time offers, event invitations, etc.
  • Data Analysis and Improvement: We utilize the collected information to analyze website usage, user needs, and market trends, in order to optimize website functions and improve our products and services.

4. Information Sharing

  • Service Providers: We may share your personal information with third – party service providers who assist us in conducting our business, such as payment processors, logistics companies, and marketing service agencies. These service providers are required to abide by strict confidentiality agreements and can only use the information for the purposes specified in their service contracts with us.
  • Legal Requirements: We may disclose your personal information when required by law or to protect our legitimate rights and interests and user safety, including but not limited to responding to court subpoenas, legal proceedings, government regulatory requirements, or preventing fraud and protecting public safety.
  • Business Transfers: In the event of a company merger, acquisition, asset transfer, or other similar transactions, your personal information may be transferred as part of the transaction to the new owner. We will require the new owner to continue to comply with this Privacy Policy.

5. Data Security

We implement a variety of security measures to protect your personal information, including but not limited to: using Secure Sockets Layer (SSL) technology to encrypt online transactions and data transmission; restricting the access rights of employees and third – party service providers who have access to personal information and providing them with strict confidentiality training; regularly reviewing and updating security measures to prevent security risks such as data breaches, unauthorized access, or use. However, please note that the Internet is not an absolutely secure environment, and we cannot guarantee the absolute security of information during transmission and storage.

6. Your Rights

  • Access and Update: You have the right to access, view, and update your personal information on our website. You can make modifications through your account settings page after logging in.
  • Deletion Request: Under circumstances permitted by law, you can submit a request to us to delete your personal information. However, if it is necessary for legal compliance or fulfilling contractual obligations, we may need to retain certain information.
  • Opt – out of Marketing Communications: You can unsubscribe from our marketing emails and push notifications at any time by clicking the “unsubscribe” link in the marketing emails or by changing your communication preferences in your account settings. However, you will still receive necessary notifications related to your orders.

7. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not actively collect personal information from children under the age of 16. If we accidentally collect personal information of children, we will immediately delete such information.

8. Policy Changes

We may update this Privacy Policy according to business development, changes in laws and regulations, etc. The updated policy will be published on our website with the latest revision date indicated. If the policy changes involve significant alterations to the way we use your personal information, we will notify you via email or by prominently displaying a notice on the website. Your continued use of our services indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, comments, or complaints regarding this Privacy Policy, please feel free to contact our privacy protection team using the following methods:
  • Phone: +44 7577 034606
  • Address: 44 Hale Road, Altrincham, WA14 2EX, GB
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