Shipping Policy
1. Shipping Range
Currently, we only provide shipping services within the United Kingdom. We will gradually expand the shipping area according to business development, and relevant information will be promptly announced on the website.
2. Shipping Methods and Fees
- Shipping Methods: We cooperate with professional cold – chain logistics companies and use refrigerated transport vehicles to ensure that ice cream products are kept at the appropriate storage temperature during transportation and maintain their quality.
- Shipping Fee Calculation: Shipping fees are calculated based on factors such as the weight, volume, and delivery distance of the order. The specific fees will be displayed on the checkout page when you place an order. For some orders that meet specific conditions (such as orders with an amount exceeding a certain amount), we may offer free shipping services, and the relevant activity rules will be clearly stated on the website.
3. Delivery Time
- Order Processing: We will complete order processing, including preparing the goods and packaging, within 1 – 2 business days after your order payment is successful.
- Estimated Delivery Time: Under normal circumstances, orders within the United Kingdom will be delivered within 3 – 5 business days after order processing is completed. However, delivery may be delayed in remote areas, or due to special weather conditions, holidays, etc. The specific delivery time shall be subject to the logistics information.
- Delivery Notification: After the order is shipped, we will send you a shipping notification via email or text message, including the logistics tracking number. You can use the tracking number to track the delivery progress of the order on the official website of the logistics company or on the order query page of our website.
4. Receiving and Inspection
- Receiving Requirements: When the products are delivered, please or your designated recipient check the outer packaging for integrity before signing for the goods. If you find that the outer packaging is damaged, deformed, or shows obvious signs of melting, please refuse to sign for the goods on the spot and immediately contact our customer service (phone: +44 7577 034606; email: Joseph5JohnRea@outlook.com) to explain the situation.
- Inspection Period: After signing for the goods, please check the quantity and quality of the products as soon as possible. If you find any quality problems with the products (such as melting, spoilage, incorrect quantity, etc.), please contact our customer service within 24 hours of signing for the goods and provide relevant evidence (such as photos, videos, etc.), and we will handle it in accordance with the Returns & Exchanges Policy.
5. Handling of Shipping Abnormalities
- Delivery Delay: If the delivery is delayed due to reasons of the logistics company, we will assist you in communicating with the logistics company to resolve the issue and promptly feedback the processing progress to you. If the delivery is delayed due to force majeure (such as natural disasters, strikes, epidemic control measures, etc.), we will arrange for re – shipment as soon as possible after the force majeure factor is eliminated.
- Loss or Damage: If the products are lost or damaged during transportation, you need to contact us within 24 hours of discovering the problem. After verification, we will arrange for re – shipment or issue a refund according to your choice.
6. Policy Changes
We reserve the right to adjust and modify this Shipping Policy according to actual circumstances. The revised policy will be published on the website and will take effect immediately upon publication. Please check the updated content of this policy regularly.